Case Title: Foster v. Sitel Operating Corporation
Case No. 3:18-cv-00414

On December 4, 2018, we filed this collective and class action on behalf of all hourly call center employees of Sitel.

What is the Case about?

We filed this collective and class action against Sitel in the U.S. District Court for the Southern District of Texas for a class of hourly employees who were not paid for all hours worked.

The Case alleges that Sitel violated the Fair Labor Standards Act by failing to pay employees for all hours worked. Specifically, Sitel does not pay employees for time spent logging into their computers, opening up necessary programs, and time otherwise spent getting “call ready.”

Plaintiff believes that she and other hourly employees are entitled to recover unpaid wages, unpaid overtime, interest on the unpaid wages, liquidated damages, attorney’s fees, and costs.

Who is Eligible for this Case?

Anyone who worked in a Sitel call center as an hourly employee within the past three years is potentially eligible for the Case.

How do I Join the Case?

You may join the Case by e-signing the Consent Form. You may also print out the form, sign it, and mail it to our office at, 819 North Upper Broadway, Corpus Christi, TX 78401. It is important to sign and return this form as quickly as possible because the time period for your recoverable wages will depend on when this form is filed with the Court.

Can I be fired for joining?

The law prohibits Employers, or their agents, from firing, harassing, discriminating, or retaliating against an employee for taking part in a case for back wages.

Will this cost me anything?

You will not pay anything to join this case. This case is being handled on a contingency fee basis. Our firm will only be paid if we win the case and recover your back wages. Our payment will come out of the recovery amount.

Case Updates

December Update: We filed this Case on December 4, 2018. You can read the Case Pleadings here.

January Update: Sitel’s has moved to transfer the case to the Middle District of Tennessee.

February Update: This case is being transferred to the Middle District of Tennessee and Sitel’s deadline to answer has been extended.

March Update: On March 1, 2019 we filed our Motion for Conditional Certification of the class of Call Center Employees and @home workers.

April Update: On March 29, 2019 Sitel filed their opposition brief to our Motion for Conditional Certification. We filed our reply brief to their opposition brief on April 5, 2019. All briefs have now been submitted and we are awaiting the Court’s ruling.

Join This Case