Case Title: Sandoval v. Serco, Inc.
Case No. 4:18-cv-01841

On September 17, 2018, we filed this collective action on behalf of all hourly call center employees of Serco.

What is the Case about?

We filed this collective action against Serco in the U.S. District Court for the Eastern District of Missouri for a class of hourly employees who were not paid for all hours worked.

The Case alleges that Serco violated the Fair Labor Standards Act by failing to pay employees for all hours worked. Specifically, Serco does not pay employees for time spent booting up and logging into their computers. Serco also does not pay employees for time spent performing post-shift duties.

Plaintiff believes that she and other hourly employees are entitled to recover unpaid wages, unpaid overtime, interest on the unpaid wages, liquidated damages, attorney’s fees, and costs.

Who is Eligible for this Case?

Anyone who worked in a Serco call center as an hourly employee within the past three years is potentially eligible for the Case.

How do I Join the Case?

You may join the Case by e-signing the Consent Form. You may also print out the form, sign it, and mail it to our office at, 819 North Upper Broadway, Corpus Christi, TX 78401. It is important to sign and return this form as quickly as possible because the time period for your recoverable wages will depend on when this form is filed with the Court.

Can I be fired for joining?

The law prohibits Employers, or their agents, from firing, harassing, discriminating, or retaliating against an employee for taking part in a case for back wages.

Will this cost me anything?

You will not pay anything to join this case. This case is being handled on a contingency fee basis. Our firm will only be paid if we win the case and recover your back wages. Our payment will come out of the recovery amount.

Case Updates

September Update:  The case was filed on September 17, 2018.

October Update: Serco’s Answer is due on October 10, 2018.

November Update: Serco was granted an Extension of Time to File their Answer. Serco’s Answer is now due by November 9, 2018.

November Update: Serco filed their Answer on November 9, 2018.

November Update: We filed our Motion to Conditionally Certify the Class on November 21, 2018.

December Update: Our Motion to Conditionally Certify the Class of Hourly Call Center Employees is still pending before the Court.

December Update: The Court has set a Scheduling Conference for January 11, 2019.

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