Case Title: Rivenbark v. JPMorgan Chase & Co.
Case No. 4:17-cv-03786

On December 14th, 2017, we filed this collective and class action on behalf of all hourly call center employees of JPMorgan Chase.

What is the Case about?

We filed this collective and class action against JPMorgan Chase in the U.S. District Court for the Southern District of Texas for a class of hourly employees who were not paid for all hours worked.

The Case alleges that JPMorgan Chase violated the Fair Labor Standards Act by failing to pay employees for all hours worked. Specifically, JPMorgan Chase does not pay employees for time spent logging into their computers, opening up necessary programs, and time otherwise spent becoming “call ready.”

Plaintiffs believe that they and other hourly employees are entitled to recover unpaid wages, unpaid overtime, interest on the unpaid wages, liquidated damages, attorney’s fees, and costs.

Who is Eligible for this Case?

Anyone who worked in a Chase call center as an hourly paid employee within the past three years is potentially eligible for the Case.

The Opt-in period for this case is still open.

How do I Join the Case?

You may join the Case by e-signing this Consent Form. You may also print out the form, sign it, and mail it to our office at, 819 North Upper Broadway, Corpus Christi, TX 78401. It is important to sign and return this form as quickly as possible because the time period for your recoverable wages will depend on when this form is filed with the Court.

Can I be fired for joining?

The law prohibits Employers, or their agents, from firing, harassing, discriminating, or retaliating against an employee for taking part in a case for back wages.

Will this cost me anything?

You will not pay anything to join this case. This case is being handled on a contingency fee basis. Our firm will only be paid if we win the case and recover your back wages. Our payment will come out of the recovery amount.

Case Updates

December Update: We filed this Case on December 14, 2017.

A news article was recently published about this Case.


February Update: Defendant filed their Answer on February 2, 2018.

March Update: A Scheduling Conference was held on March 16, 2018.

May Update: On May 18, 2018 we filed our Motion to Certify the Class.

June Update: On June 8, 2018 Defendant filed their response opposing our Motion to Certify the Class.

October Update: We are awaiting the Court’s ruling on the Motion to Certify the Class.

November Update: On November 20, 2018 the Court held a hearing on our Motion to Conditionally Certify the Class.

December Update: The Court has granted Nationwide Certification for the following class of people — “all current and former non-exempt call-center employees of JPMorgan Chase & Co, N.A.” Notice forms will be sent to all current and former call-center employees who worked for Chase, anywhere in the United States, at any time in the last 3 years. If you have already signed up for this case you may receive another notice and consent form from the third party administrator. You do not need to fill out the new form. Please remember if your phone number, email address, or physical mailing address has changed since you last spoke with us, you need to contact our office and let us know your new contact information.

Please feel free to contact us if you have any questions.
If you would like to read the Court’s order it is attached below.


January Update: Chase has petitioned the 5th Circuit Court of the United States for relief from the Order Conditionally Certifying our Class. We recently had our hearing before the Court and now await their ruling on the petition.

February Update: We are awaiting the 5thCircuit’s ruling on Chase’s Petition for Writ of Mandamus – Judge Ellison granted Plaintiffs’ Motion for Conditional Certification and Chase has appealed that ruling to the 5th Circuit.

March Update: We have arranged mediation with Chase for May 21, 2019.

April Update: We are preparing for mediation with Chase next month. We are still accepting new clients for this case.

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