Case Title: Abner v. Convergys Corporation
Case No. 1:18-cv-00442
On June 28, 2018, we filed this collective and class action on behalf of all hourly call center employees of Convergys.
What is the Case about?
We filed this collective and class action against Convergys Corporation in the U.S. District Court for the Southern District of Ohio for a class of hourly employees who were not paid for all hours worked.
The Case alleges that Convergys violated the Fair Labor Standards Act by failing to pay employees for all hours worked. Specifically, Convergys does not pay employees for time spent logging into their computers, opening up necessary programs, and time otherwise spent getting “call ready.”
Plaintiffs believe that they and other hourly employees are entitled to recover unpaid wages, unpaid overtime, interest on the unpaid wages, liquidated damages, attorney’s fees, and costs.
Who is Eligible for this Case?
Anyone who worked in a Convergys or Concentrix call center as an hourly paid employee within the past three years is potentially eligible for the Case. @home Agents are also eligible for this case.
The Opt-in period for this case is still open. If you or anyone you know worked for Convergys or Concentrix as an hourly employee please sign the consent form below to join this case.
How do I Join the Case?
If you would like to join this case please contact our office via email at email@example.com or by calling our office 361-452-1279.
Can I be fired for joining?
The law prohibits Employers, or their agents, from firing, harassing, discriminating, or retaliating against an employee for taking part in a case for back wages.
Will this cost me anything?
You will not pay anything to join this case. This case is being handled on a contingency fee basis. Our firm will only be paid if we win the case and recover your back wages. Our payment will come out of the recovery amount.
June Update: We filed this Case on June 28, 2018.
August Update: We submitted our Motion to Certify the Class on August 24, 2018.
August Update: The Case has been stayed.
October Update: The Stay has been lifted and the Case has resumed.
October Update: Convergys has moved to stay our Motion for Class Certification.
October Update: Convergys has filed a motion to strike our Collective and Class Action Claims.
November Update: Convergys filed its opposition response to our Motion for Class Certification.
December Update: We have filed our opposition response to Convergys’ motion to strike our Collective/Class Action Claims.
January Update: We are awaiting the Court’s ruling on our Motion to Conditionally Certify the Class of Call Center Employees.
February Update: We are awaiting the Court’s ruling on our Motion to Conditionally Certify the Class of All Call Center Employees Who Worked for Convergys in the United States from June 28, 2015 through the present.
March Update: We are awaiting the Court’s ruling on our Motion to Conditionally Certify the Class of Call Center Employees
We are investigating claims against Concentrix, which recently purchased Convergys. If you also work for Concentrix please email our office at firstname.lastname@example.org and let us know you also worked or work for Concentrix.
April Update: We are awaiting the Court’s ruling on our Motion to Conditionally Certify the Class of Call Center Employees
April Update: On April 11, 2019 Judge Timothy Black granted our Motion for Conditional Certification. Convergys has been ordered to provide us with the contact information for all the current and former workers who may join this Case. We have been authorized to mail notice of this action to all current and former hourly call-center workers so they may be apprised of and have the opportunity to join this Case. Judge Black also ruled that the arbitration agreements signed by Convergys employees will not prevent them from joining this case.
You can read the order here.