What is the Case about?

We filed this case against Convergys in the U.S. District Court for the Southern District of Ohio for a proposed class of Hourly Call-Center Employees.

The Case alleges the following:

  • that Convergys violated the Fair Labor Standards Act by failing to pay employees overtime, and/or pay for all hours worked.
  • that Convergys does not pay employees for the time spent logging into their computers, opening up necessary programs, and the time otherwise spent getting “Call Ready.”

    The Plaintiff believes that he and other employees are entitled to recover unpaid wages, unpaid overtime, liquidated damages, attorney’s fees, and costs.

    This case is ongoing, the facts are disputed, and the Court has not ruled on the liability or damages alleged.

    Can You and Your Fellow Workers Join This Case?

    Generally, yes. If you or your fellow co-workers worked for Convergys or Concentrix within the past three years and if you believe you were not paid all of your wages as we have alleged, then you can file a consent form to join this case. The proposed class of employees that we have alleged includes the following: All hourly call-center employees who have been employed by Convergys Corporation/Convergys Customer Management Group, Inc., Anywhere in the United States, at any time three years prior to the date of this Court’s Order through the final disposition of this matter.  The Court has conditionally certified this class.

    How do I Get Involved?

    If you would like to join this case please contact our office via email at team@a2xlaw.com or by calling our office 361-452-1279.

    Can I be fired for joining?

    The law prohibits Employers, or their agents, from firing, harassing, discriminating, or retaliating against an employee for taking part in a case for back wages.

    Will Joining This Case Cost Me Anything?

    You will not pay anything to join this case. This case is being handled on a contingency fee basis. Our firm will only be paid if we win the case and obtain a recovery on your behalf. Our payment will come out of the recovery amount, if any.

    Case Updates

    June 2018 Update: We filed this case. Read the Pleadings here

    August 2018 Update: We filed our Motion to Conditionally Certify the Class. 

    October 2018 Update: Convergys has moved to stay our Motion for Conditional Certification. Convergys has also moved to strike our Collective and Class Action Claims.

    November 2018 Update: Convergys filed its opposition response to our Motion for Conditional Certification. 

    December 2018 Update: We filed our opposition response to Convergys’ motion to strike. 

    April 2019 Update: On April 11, 2019 Judge Timothy Black granted our Motion for Conditional Certification. Convergys has been ordered to provide us with the contact information for all the current and former workers who may join this Case. We have been authorized to mail notice of this action to all current and former hourly call-center workers so they may be apprised of and have the opportunity to join this Case. Judge Black also ruled that the arbitration agreements signed by Convergys employees will not prevent them from joining this case.

    You can read the order here.

    August 2019 Update: The Court authorized notice has been distributed to Putative Class Members. The Notice informs putative class members, who fit within the conditionally certified class definition, of this case and gives them the opportunity to join this case.  

    March 2020 Update: The Notice period has closed. We are currently in the Discovery phase of this case. During Discovery, the parties may request documents, conduct depositions, and review all the available evidence. 



    Practice Areas

    Wage & Hour Law

    Anderson Alexander is committed to helping employees around the country who have been victims of wage theft. Wage theft occurs every day, businesses all around the country from Buffalo Wild Wings and Conoco Phillips to Shaun’s Towing and Recovery, employers big and small have and continue to raise their profits by cheating employees out of their wages.

    Discrimination Law

    Acts of Discrimination are unacceptable, especially in the workplace. As an employee you are protected by the Federal Anti-Discrimination laws. If you believe you have faced discrimination in the workplace, the attorneys at Anderson Alexander are here to help.