Case Title: Alexander v. Asurion, LLC
Case No. 4:18-cv-03103

On September 4, 2018, we filed this collective action on behalf of all hourly call center employees of Asurion.

What is the Case about?

We filed this collective action against Asurion in the U.S. District Court for the Southern District of Texas for a class of hourly employees who were not paid for all hours worked.

The Case alleges that Asurion violated the Fair Labor Standards Act by failing to pay employees for all hours worked. Specifically, Asurion does not pay employees for time spent logging into their computers, opening up necessary programs, and time otherwise spent getting “call ready.” Asurion also does not pay employees for every short break period lasting less than twenty minutes.

Plaintiff believes that he and other hourly employees are entitled to recover unpaid wages, unpaid overtime, interest on the unpaid wages, liquidated damages, attorney’s fees, and costs.

Who is Eligible for this Case?

Anyone who worked in an Asurion call center as an hourly employee within the past three years is potentially eligible for the Case.

How do I Join the Case?

You may join the Case by e-signing the Consent Form. You may also print out the form, sign it, and mail it to our office at, 819 North Upper Broadway, Corpus Christi, TX 78401. It is important to sign and return this form as quickly as possible because the time period for your recoverable wages will depend on when this form is filed with the Court.

Can I be fired for joining?

The law prohibits Employers, or their agents, from firing, harassing, discriminating, or retaliating against an employee for taking part in a case for back wages.

Will this cost me anything?

You will not pay anything to join this case. This case is being handled on a contingency fee basis. Our firm will only be paid if we win the case and recover your back wages. Our payment will come out of the recovery amount.

Case Updates

September Update: We filed this case on September 4, 2018.

October Update: An initial Pretrial and Scheduling Conference has been set for March 15, 2019.

October Update: Asurion filed a Motion to Dismiss and Compel Arbitration on October 16, 2018.

November Update: We filed our response to the Motion to Compel Arbitration on November 6, 2018.

December Update: Asurion’s Motion to Compel Arbitration is pending before the Court.

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