Case Title: Charlot v. Ascenda USA, Inc. d/b/a 24-7 InTouch
Case No. 2:19-cv-00333

On January 21, 2019, we filed this collective action on behalf of all hourly call center employees of Ascenda USA, Inc. or more commonly known as 24-7 InTouch.

What is the Case about?

We filed this collective action against Ascenda USA, Inc d/b/a 24-7 InTouch in the U.S. District Court of Arizona for a class of hourly employees who were not paid for all hours worked.

The Case alleges that Ascenda USA, Inc d/b/a 24-7 InTouch violated the Fair Labor Standards Act by failing to pay employees for all hours worked. Specifically, Ascenda USA does not pay employees for time spent logging into their computers, opening up necessary programs, time otherwise spent getting “call ready,” and time spent handling calls after the end of their shift.

Plaintiff believes that she and other hourly employees are entitled to recover unpaid wages, unpaid overtime, interest on the unpaid wages, liquidated damages, attorney’s fees, and costs.

Who is Eligible for this Case?

Anyone who worked in an Ascenda USA call center as an hourly employee within the past three years is potentially eligible for the Case.

How do I Join the Case?

You may join the Case by e-signing the Consent Form. You may also print out the form, sign it, and mail it to our office at, 819 North Upper Broadway, Corpus Christi, TX 78401. It is important to sign and return this form as quickly as possible because the time period for your recoverable wages will depend on when this form is filed with the Court.

Can I be fired for joining?

The law prohibits Employers, or their agents, from firing, harassing, discriminating, or retaliating against an employee for taking part in a case for back wages.

Will this cost me anything?

You will not pay anything to join this case. This case is being handled on a contingency fee basis. Our firm will only be paid if we win the case and recover your back wages. Our payment will come out of the recovery amount.

Case Updates

January Update: We filed this Case on January 21, 2019. Read the Pleadings here.

February Update: 24-7 InTouch has been granted an extension to file their Answer. Their Answer to the lawsuit is now due no later than March 15, 2019.

March Update: 24-7 has filed a motion to transfer the case to Colorado.

April Update: The parties have agreed to transfer this case to Colorado. 24-7 will be granted more time to file their Answer.

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